WORK EXPERIENCE

education @ rutgers university

New Brunswick, NJ | May 2024

Bachelor of Arts

Major in Information Technology and Informatics - Course work focusing on computer-based competencies, including areas as data analysis, the interactions made between humans and computers, and the fundamentals of databases and networking.
- - - GPA: 3.38
    - Dean's List 2022
Minor in Digital Communcation and Information Media - Course work in the application of online media curation, developing skills such as media production and digital storytelling.

Bridgewater, NJ | Nov 2021 - May 2023

Certified by Apple to diagnose, document, and repair their devices.
Provided timely assistance to customers, addressing their concerns and offering insightful solutions.
Fostered positive customer relationships through exploration of various options.
Demonstrated strong focus on customer satisfaction and efficient time management during issue resolution.
Collaborated with Genius Bar and Product Zone teams to meet customer needs effectively.
Possessed in-depth technical knowledge of Apple hardware and software products.
Adapted to varying technical specialties and skillsets regularly.

Philadelphia, PA | March 2020 - March 2021

Responded promptly to system stoppages, including sequence check alarms, maintaining accurate sequencing of product flow through the conveyor system.
Monitored and ensured positive system outflow using menu-driven software, troubleshooting any issues that arose.
Documented system events impacting production and sent nightly descriptive emails highlighting production-affecting issues.
Collaborated with Vertique support team for expedited issue resolution.
Managed warehouse associates, providing training and development for efficient integration with the Vertique automation system.
Operated and performed maintenance on equipment, collaborating with onsite system mechanics.

South Brunswick, NJ | July 2019 - Feb 2020

Maintained accurate event and issue logs for automation processes.
Operated and monitored autonomous warehouse facility operations.
Monitored automation system performance, communicated summaries to Symbotic software engineers, and troubleshooted issues providing operational feedback.
Managed production technicians and collaborated with the customer to optimize output.
Troubleshooted stoppages using HMI stations controlled by PLCs.
Determined solutions for minor to moderate equipment stoppages; escalated serious issues to off-site software engineers.

Hybrid Work | Sept 2016 - Sept 2019

Freelance videographer and photographer at Akshon Esports.
Produced engaging content for Esports audience while working remotely with the media team.
Enhanced visibility of emerging players and covered press events at major tournaments.